Refund policy
We want you to be happy with your Shinezy order. This policy explains when you can return an order and how refunds work.
Damaged, leaking, defective or wrong items
If a can arrives damaged, leaking or defective, or if we sent you the wrong product, tell us within 7 days of delivery. Email customercare@shinezy.in or call +91 93094 06334 with your order number and clear photos of the can and its packaging.
Once we have checked the photos, we will send you a free replacement or refund you in full.
Changed your mind
You can return unopened cans within 7 days of delivery for any reason. Contact us first and we will arrange a pickup from your address at no cost to you.
- The cans must be unused, with the cap and seal intact, and in their original packaging.
- If your order included free cans under an offer such as Buy 1 Get 1 Free, every can from that order must be returned.
- Opened or used cans cannot be returned unless they are damaged, leaking or defective.
Refunds
We start your refund once we have confirmed the problem from your photos or, for unopened returns, once the cans reach us and pass inspection. We issue refunds within 7 working days.
- Prepaid orders are refunded to the original payment method. Your bank or card provider may take a few more days to show the credit.
- Cash on delivery orders are refunded by UPI or bank transfer. We will ask you for the details.
Cancellations
You can cancel an order before it is dispatched. Orders are usually dispatched within 24 hours, so please contact us as soon as possible. If you cancel a prepaid order before dispatch, we refund the full amount to the original payment method.
Contact us
Email: customercare@shinezy.in
Phone: +91 93094 06334